1. Question

Wide range of abilities and attributes possessed by people are called as

Management
Human Resources
Entrepreneur
Intrapreneur

2. Question

Which of the following statements most accurately defines human resource management?

HRM is the productive use of people in achieving the organization’s strategic business objectives and the satisfaction of individual employee needs
Human resource management is an approach to managing people
Human resource management contributes to business strategy and plays and important role in the implementation of business strategy.
Human resource management focuses on people as the source of competitive advantage.

3. Question

Which of the following is NOT true of the activity known as job analysis?

It aims to describe the purpose of a job and the conditions under which it is performed.
The rate of pay for the job is fixed
The job elements are rated in terms such as frequency of use or amount of time involved
Jobs are broken into elements such as information or relations with other people

4. Question

The basic purpose of human resource planning is to

Identify the human resource requirements
Identify the human resource availability
Match the HR requirements with the HR availability
All of the above

5. Question

Which best describes the function of Human Resources Planning?

An integrated set of processes, programs and systems in an organization that focuses on maximizing employee contribution in order to achieve organizational success.
The process by which an organization attempts to ensure that it has the right number of qualified people in the right jobs at the right time.
The formal process of familiarizing new employees with the organization, new job, work Units and culture values, beliefs and accepted behaviour.
The process of effectively and efficiently managing your assets

6. Question

Recruitment and selection must be effective to ensure it:

Offsets high labor turnover
Delivers the highest caliber of individuals at optimum most
To have a surplus in case of sickness and absence
Encourages new blood into the organization

7. Question

Which of the following terms is not associated with job analysis?

Task
Duty
Position
Competitor

8. Question

_________is the process of seeking and attracting a pool of applicants from which qualified candidates for job vacancies within an organization can be selected.

Human Resource Planning
Selection
Recruitment
Job analysis

9. Question

Involves transferring “non-core” competency jobs to external contractors is referred as:

Casualization
Downsizing
Outsourcing
Delayering

10. Question

Payment of cash rewards for the work extracted from the employee is normally called

Direct compensation
Indirect compensation
Non-monetary compensation
None of the above

11. Question

Insurance schemes, retirement benefits and leave travel concession are examples of

Direct monetary compensation
Indirect monetary compensation
Non-monetary compensation
None of the above

12. Question

Define downsizing.

The elimination of jobs or positions in organizations, aimed at reducing labor costs
Removal of layers of management, resulting in “flatter” organizational structure. Increases communication, reduces bureaucracy.
Occurs when a significant proportion of jobs are done by temporary hourly workers
Involves transferring “non-core” competency jobs to external contractors

13. Question

Which of the following is internal source of Recruitment?

Promotion
Advertisement
Employment agencies
Employee referral

14. Question

In which one of the following circumstances may an employee be lawfully summarily dismissed by an employer?

An employee commits misconduct through disobedience in circumstances in which the employee has been provoked by unreasonable behavior by a supervisor.
An employee commits misconduct by continuously disobeying reasonable instructions given by a supervisor.
An employee commits misconduct by being absent from work without permission for one day.
An employee commits misconduct by being late for work.

15. Question

Provide safe and healthy workplace is the responsibility of whom?

Employer
Employee
Both
None of the above

16. Question

From the following, which responsibility is there in large organizations and the same not in rest of the organization.

Executive
HR Specialist
Manager
Legal team

17. Question

In International__________Organization (ILO), what does “L” stands for?

Legal
Labor
Liable
Limited

18. Question

From the following, which is not an employee termination?

Retirement
Suspension
Resignation
Layoff

19. Question

Layoff due to economic concerns is known as ______________

Redundancy
Retirement
Misconduct
Resignation

20. Question

_____is responsible to establish a monitoring system for legal compliance

Employer
Employee
Legal adviser
Executive

21. Question

_________and corporate governance guidelines vary from employer to employer and are based on legal requirements, organizational values, philosophies, beliefs, and culture.

Ethical
Socio economic
Environmental
Political

22. Question

If employees of a company are to be empowered and have an ownership mentality, all of the following conditions must exist except:

The company must assist them in acquiring the needed skills.
They must be citizen and “reined in “when attempting something extraordinary
They must be supported in their decision-making procedures.
They must recognize and accept the values and mission of the company.

23. Question

Who developed the Five-Category Classification for the bases of power?

French and Raven
Maslow
Blake and Mouton
Blanchard and Hersey

24. Question

According to power definition, experts mean

Held by people who have access to others of importance
Possessed by people who are respected for knowledge or ability
One person admires another and copies their behavior
All of the above

25. Question

Which of the following is not a characteristic of unitarism?

All members of the organization share the same objectives, interests and purposes.
Working together, hand-in-hand
Shared mutual goals.
Various groups of employees have different requirements

26. Question

Expert power refers to influence that derives from:

Educational institutions
Special skills or knowledge
Position
Politics

27. Question

_____________is known as any form of interaction between people with different goals, competing to influence decisions and events.

Ethics
Cultural
Politics
Corporate governance

28. Question

From the followings which is not the obstacles to Empowerment.

They must recognize and accept the values and mission of the company.
There are cultural obstacles to empowerment
Many employees are comfortable with routine tasks and little responsibility
There are gender obstacles to empowerment

29. Question

Negotiation is a process in which:

Two or more parties try to create differences
Two or more parties try to resolve differences
Two or more parties try to avoid differences
None of these

30. Question

The four elements of the principled negotiation method are:

People, interactions, options and criteria.
Purpose, intervention, opinions and criteria.
People, interest, options and criteria.
Purpose, interest, opinion and criteria.

31. Question

Political communication, that it is largely concerned with two or more groups or individuals seeking to influence outcomes via communication is known as:

Negotiation
Conflict
Verbal aggressiveness
Argumentativeness

32. Question

Why does principled negotiation focus on interests rather than positions?

Some people decide on their position before they come to the negotiating table. Instead, they should attempt to find common interests.
To focus on the cause of the position rather than the position itself.
To obtain a more accurate perception of the issues by separating the people from the problem.
To make decision based on objective criteria by separating the people from the problem.

33. Question

Communication process starts with:

Sender
Channel
Feedback
Message

34. Question

Which of the following statement is not true of negotiation:

Negotiation is a political communication.
Negotiation aims to achieve settlement.
Negotiation seeking to influence outcomes via communication.
Negotiation is a state of conflict.

35. Question

Which of the following is not a characteristic of Distributive Bargaining (Win – Lose, Zero – Sum)

A clear winner and a clear loser
Positional – usually has strong adversarial opponents
Necessary to maintain positive long-term relationship
Not a good option to maintain long-term relationship

36. Question

All the following are the Factors of Successful Communication, except:

Fear
Relevance
Feedback
Consistency

37. Question

Choose the most appropriate communication process:

Sender – Medium – Message – Receiver – Channel
Sender – Message – Medium – Channel – Receiver
Message – Sender – Receiver – Medium – Channel
Message – Medium – Sender – Channel- Receiver

38. Question

The aim of cross-cultural communication training is:

Develop business etiquette
Improve behavior
Create strong cultural ties
Give social status

39. Question

Communication barriers are

A receiver's response to a message.
Avenues through which messages are delivered.
Obstacles that interfere with the understanding of a message.
The circumstances under which communication takes place.

40. Question

Oral communication is the interchange of ___________ between the sender and receiver.

sign and gestures
cues and clues
Written message
Verbal message

41. Question

All of the following are barriers to effective communication, except:

Mixed signal from sender
Feedback
Different interpretation of words
One-way communication

42. Question

Which of the following statement is false?

Culture can be viewed as a social construction and as an implicit feature of social life.
Culture as a concept derives from the fields of organizational and industrial psychology.
Culture is central to understanding control and resistance in society, organizations, and social groups
Culture is not a well-defined concept.

43. Question

Which of the following is the characteristic of unitarist industrial approach?

Organizations are coalitions of competing interests
Management role is mediation
Individual treatment
Unions represent employee interests

44. Question

Which of the following is not a job in the area of industrial relations?

Health and safety advisor
Employee relations manager
Industrial procurement manager
Union representative

45. Question

Which approach of industrial relation views the natural state of organizations as one harmony and cooperation?

Unitarism
Radical
Pluralism
Marxist

46. Question

What you mean by social recognition?

Monetary gifts in recognition of achievements
Awards of value other than monetary such as work/life benefits, special award ceremonies, dinners, etc.
Intrinsic manager-employee exchanges such as praise or gratitude for good performance
Recognition of teams that have completed a special project

47. Question

What is the definition of job satisfaction?

The number of promotions you get
how an employee feels about his or her job, work environment
How many days off you get
How big an individual's pay check is

48. Question

Which of the following statements is not true?

Satisfied employees increase customer satisfaction and loyalty.
The most effective way to improve job satisfaction is a raise in pay.
Satisfied employees are likely to be more productive.
Job satisfaction is defined as how an employee feels about his or her job

49. Question

______refers to how an employee feels about his or her job, work environment, pay and benefits.

Job stability
Job involvement
Job satisfaction
Organizational commitment

50. Question

A management practice of sharing information, rewards, and power with employees so that they can take initiative and make decisions to solve problems and improve service and performance is known as ______________

Appraisal
People management
Motivation
Empowerment