Certified Housekeeping Professional/Manager (CHP)™/(CHM)™

The Certified Housekeeping Professional/Manager (CHP)™/(CHM)™ certification program is a globally relevant and service-focused qualification designed for individuals seeking to build or advance careers in housekeeping operations, facility management, and hospitality services. Housekeeping plays a critical role in maintaining cleanliness, hygiene, and overall guest satisfaction in hotels, hospitals, corporate offices, and residential facilities. High standards of housekeeping are essential for ensuring safety, comfort, and a positive customer experience. This program equips participants with the knowledge and practical skills required to manage housekeeping functions effectively.

Modern housekeeping goes beyond cleaning—it involves operational planning, hygiene standards, inventory control, sustainability practices, and delivering exceptional service. Professionals must be able to manage teams, maintain quality standards, ensure compliance with health regulations, and optimize resources efficiently. The CHP™/CHM™ program develops strong capabilities in cleaning techniques, housekeeping operations, and service management. It also emphasizes safety, sustainability, and customer satisfaction to ensure high-quality housekeeping services.

Housekeeping professionals play a vital role in maintaining clean and safe environments while enhancing customer experience. They contribute to operational efficiency, brand reputation, and compliance with hygiene standards. Graduates of the CHP™/CHM™ program will be equipped to manage housekeeping services with professionalism, efficiency, and service excellence.

Certification Program Objectives:

Upon completing the Certified Housekeeping Professional/Manager (CHP)™/(CHM)™ program, participants will be able to:

  • Apply Cleaning Techniques and Methods – Use effective and efficient cleaning practices.
  • Manage Housekeeping Operations – Plan, organize, and oversee housekeeping activities.
  • Ensure Safety and Hygiene Standards – Maintain compliance with health and safety regulations.
  • Control Inventory and Supplies – Manage housekeeping materials and resources efficiently.
  • Implement Sustainable Practices – Apply environmentally responsible cleaning methods.
  • Deliver Guest Satisfaction and Service Excellence – Enhance customer experience through quality service.

Certification Eligibility Criteria:

To apply for certification from The American Institute of Business and Management (AIBM) and its allied institutions, candidates must meet the following criteria:

  • A Bachelor’s degree from a recognized institution

And/or

  • 0–4.9 years relevant experience for Professional level (CHP)™, or 5+ years for Manager level (CHM)™.

Note: Applicants who do not hold a Bachelor’s degree but possess exceptional professional experience and hold significant positions within their organizations in a relevant field may also be considered for certification on a case-by-case basis, subject to the approval of the AIBM evaluation committee.

Certifying Examination:

  • To be certified as CHP™/CHM™, student should take up a 1.5 hours online exam conducted by AIHHM.
  • The qualifying exam would consist of 50 multiple choice questions, testing core certification modules.
  • Professionals with relevant experience and other qualifying criteria may be exempted from the examination.

Certification Modules:

  • Module 1: Cleaning Techniques and Methods
  • Module 2: Housekeeping Operations Management
  • Module 3: Safety and Hygiene in Housekeeping
  • Module 4: Inventory Management in Housekeeping
  • Module 5: Environmental Sustainability Practices in Housekeeping
  • Module 6: Guest Satisfaction and Service Excellence in Housekeeping

* The Certification Title and its modules are regularly reviewed, updated and may change in alignment with evolving industry needs and regulatory standards.

Who Should Do This Certification:

The Certified Housekeeping Professional/Manager (CHP)™/(CHM)™ certification is ideal for individuals seeking to develop operational and service excellence capabilities in housekeeping. It is particularly valuable for:

  • Aspiring Housekeeping Professionals looking to build strong foundations in cleaning and operations.
  • Housekeeping Staff and Supervisors managing cleaning services and teams.
  • Hospitality and Hotel Professionals ensuring high standards of cleanliness and guest satisfaction.
  • Facility and Maintenance Managers overseeing housekeeping operations in various environments.
  • Healthcare Facility Staff maintaining hygiene and safety standards.
  • Environmental and Sustainability Professionals implementing eco-friendly practices.
  • Customer Service Professionals enhancing service quality in housekeeping roles.
  • Professionals transitioning into housekeeping roles from service or facility backgrounds.

Key Benefits of CHP / CHM Certification:

  • Professional Recognition – Establishes credibility as a qualified housekeeping professional.
  • Career Advancement – Supports progression into roles such as Housekeeping Supervisor, Facility Manager, Hospitality Manager, or Operations Coordinator.
  • Operational Expertise – Develops strong capability in managing housekeeping services efficiently.
  • Hygiene and Safety Knowledge – Enhances ability to maintain high cleanliness standards.
  • Inventory and Resource Management Skills – Improves efficiency in managing supplies and materials.
  • Sustainability Awareness – Builds expertise in environmentally responsible practices.
  • Customer Service Excellence – Strengthens ability to enhance guest satisfaction.
  • Global Relevance – Applicable across hotels, hospitals, offices, residential facilities, and public spaces worldwide.

The CHP™/CHM™ certification empowers professionals to approach housekeeping operations with professionalism, efficiency, and service excellence. By mastering cleaning techniques, operational management, safety practices, sustainability, and customer service, certified individuals are well-positioned to maintain high standards of cleanliness, enhance customer satisfaction, and contribute to effective facility and hospitality management.