The Certified Telehealth Program Manager (CTHPM) certification is a specialized professional credential developed for healthcare administrators, coordinators, and strategists responsible for launching, managing, and scaling telehealth services. As virtual care becomes a permanent fixture in healthcare delivery—spanning video consultations, remote monitoring, digital triage, and virtual chronic care—there is a growing demand for skilled professionals who can lead telehealth programs that are clinically effective, technically robust, and compliant with regulatory frameworks. The CTHPM program empowers participants with the tools and insights needed to manage telehealth operations from strategy to execution.

Managing a successful telehealth program requires more than setting up technology—it involves designing workflows, training staff, maintaining security, engaging patients, integrating with EHR systems, and ensuring regulatory compliance. The CTHPM certification bridges clinical care delivery and digital innovation, equipping healthcare professionals to lead cross-functional teams, evaluate performance metrics, and ensure long-term sustainability of virtual care programs across various settings such as hospitals, outpatient networks, community health centers, and rural outreach services.

Certification Program Objectives:

Upon completing the Certified Telehealth Program Manager (CTHPM) program, participants will be able to:

• Design and Implement Telehealth Programs: Develop telehealth workflows, protocols, staffing models, and care delivery processes.
• Ensure Compliance with Regulatory Standards: Navigate telehealth licensing, reimbursement, documentation, and privacy laws including HIPAA, GDPR, and CMS guidelines.
• Integrate Technology with Clinical Systems: Oversee platform selection, interoperability with EHR systems, and secure data exchange.
• Engage Patients and Providers in Virtual Care: Drive adoption through patient education, provider training, and experience optimization.
• Measure Program Performance and ROI: Monitor clinical outcomes, utilization metrics, and financial performance to drive quality and sustainability.
• Manage Operations and Risk: Lead day-to-day telehealth activities, manage vendor relationships, and mitigate cybersecurity and clinical risks.

Certification Eligibility Criteria:

To apply for certification from The American Institute of Business and Management (AIBM) and its allied institutions, candidates must meet at least one of the following criteria:

• A Bachelor’s degree from a recognized institution

And/or

• 2 to 5 years of relevant work experience in the related professional field.

Note: Applicants who do not hold a Bachelor’s degree but possess exceptional professional experience and hold significant positions within their organizations in a relevant field may also be considered for certification on a case-by-case basis, subject to the approval of the AIBM evaluation committee.

Certifying Examination:

• To be certified as CTHPM, student should take up a 1.5 hours online exam conducted by AIIHM.
• The qualifying exam would consist of 50 multiple choice questions, testing core certification modules.
• Professionals with relevant experience and other qualifying criteria may be exempted from the examination.

Certification Modules:

• Module 1: Introduction to Telehealth and Virtual Care Models
• Module 2: Telehealth Program Design and Workflow Integration
• Module 3: Legal, Ethical, and Regulatory Compliance in Telemedicine
• Module 4: Technology Infrastructure, Platform Management, and Interoperability
• Module 5: Patient and Provider Engagement in Telehealth
• Module 6: Evaluation, Scaling, and Sustainability of Telehealth Programs

* The Certification Title and its modules are regularly reviewed, updated and may change in alignment with evolving industry needs and regulatory standards.

Who Should Do This Certification:

The CTHPM certification is ideal for professionals managing or contributing to the implementation and optimization of telehealth programs in clinical or community settings. It is especially valuable for:

• Telehealth Program Managers and Coordinators: Professionals responsible for launching or running telehealth services will gain structure, tools, and leadership skills.
• Healthcare Operations Managers and Administrators: Those overseeing patient services or care delivery operations can use this training to integrate virtual care seamlessly.
• Nursing Leaders and Clinical Supervisors: Frontline clinical leaders coordinating remote care services will benefit from workflow design and compliance modules.
• Health IT Professionals and System Integrators: Technical experts implementing telehealth platforms can better align with clinical and operational requirements.
• Rural and Community Health Leaders: Program managers delivering services to underserved or remote populations will gain guidance on accessibility and scalability.
• Public Health Officials and NGO Program Leads: Professionals managing donor-funded or government-led digital health outreach initiatives can align with telehealth frameworks.
• Digital Health Consultants and Start-Up Executives: Advisors or entrepreneurs designing virtual care products or services will gain critical insight into programmatic success factors.
• Aspiring Telehealth Leaders: Professionals seeking to specialize in digital or hybrid care coordination will build a strong foundation in strategic and operational excellence.

Whether you’re developing a hospital-based telemedicine department or expanding virtual access in rural clinics, the CTHPM certification prepares you to lead effective, compliant, and patient-centered telehealth programs in the digital age.