The Certified Claims Professional/Manager (CCP)™/(CCM)™ certification program is a globally relevant and operations-focused qualification designed for individuals seeking to build or advance careers in insurance claims management, customer service, and risk resolution. In the insurance industry, claims handling is one of the most critical functions, directly impacting customer satisfaction, financial outcomes, and organizational reputation. Effective claims management requires a strong understanding of insurance policies, legal frameworks, documentation processes, negotiation skills, and customer relationship management. This program equips participants with the knowledge and practical skills required to manage claims efficiently and professionally.

Modern claims management goes beyond basic processing—it involves accurate assessment, compliance with legal requirements, effective communication with clients, and fair settlement practices. Professionals must be able to interpret policy coverage, manage documentation, negotiate settlements, and ensure timely resolution of claims. The CCP™/CCM™ program develops strong capabilities in claims processing, regulatory compliance, negotiation, and customer engagement. It also emphasizes ethical practices, transparency, and the use of advanced techniques in claims management.

Claims professionals play a vital role in maintaining trust between insurers and policyholders, ensuring fair settlements, and supporting business continuity. They help organizations minimize losses, improve customer satisfaction, and enhance operational efficiency. Graduates of the CCP™/CCM™ program will be equipped to manage claims processes with technical expertise, customer focus, and strategic insight.

Certification Program Objectives:

Upon completing the Certified Claims Professional/Manager (CCP)™/(CCM)™ program, participants will be able to:

• Understand Insurance Policies and Coverages – Interpret policy terms, conditions, and coverage limits.
• Manage Claims Processing and Documentation – Handle claims efficiently with accurate and complete documentation.
• Ensure Legal and Regulatory Compliance – Adhere to insurance laws, regulations, and compliance standards.
• Apply Negotiation Strategies – Resolve claims through effective negotiation and settlement techniques.
• Enhance Customer Relationship Management – Deliver professional and empathetic service to policyholders.
• Utilize Advanced Claims Management Techniques – Apply modern tools and strategies for complex claims handling.

Certification Requirements:

To apply for certification from The American Institute of Business and Management (AIBM) and its allied institutions, candidates must meet the following criteria:

• A Bachelor’s degree from a recognized institution

And/or

• 0–4.9 years relevant experience for Professional level (CCP)™, or 5+ years for Manager level (CCM)™.

Note: Applicants who do not hold a Bachelor’s degree but possess exceptional professional experience and hold significant positions within their organizations in a relevant field may also be considered for certification on a case-by-case basis, subject to the approval of the AIBM evaluation committee.

Certifying Examination:

• To be certified as CCP™/CCM™, student should take up a 1.5 hours online exam conducted by AIIM.
• The qualifying exam would consist of 50 multiple choice questions, testing core certification modules.
• Professionals with relevant experience and other qualifying criteria may be exempted from the examination.

Certification Modules:

• Module 1: Insurance Policies and Coverages
• Module 2: Claims Processing and Documentation
• Module 3: Legal and Regulatory Compliance
• Module 4: Negotiation Strategies and Techniques
• Module 5: Customer Relationship Management in Claims
• Module 6: Advanced Claims Management (Optional)

* The Certification Title and its modules are regularly reviewed, updated and may change in alignment with evolving industry needs and regulatory standards.

Who Should Do This Certification:

The Certified Claims Professional/Manager (CCP)™/(CCM)™ certification is ideal for individuals seeking to develop operational, analytical, and customer-focused capabilities in insurance claims management. It is particularly valuable for:

• Aspiring Claims Professionals looking to build strong foundations in claims handling.
• Insurance Claims Adjusters and Officers managing claims processing and settlements.
• Customer Service Professionals in Insurance handling client interactions and support.
• Underwriters and Risk Management Professionals working closely with claims functions.
• Legal and Compliance Professionals dealing with claims-related regulations and disputes.
• Insurance Operations and Administration Professionals overseeing claims workflows.
• Consultants and Advisors providing claims management and dispute resolution services.
• Professionals transitioning into insurance roles from customer service or finance backgrounds.

Key Benefits of CCP / CCM Certification:

• Professional Recognition – Establishes credibility as a qualified claims management professional.
• Career Advancement – Supports progression into roles such as Claims Manager, Claims Adjuster, Risk Manager, or Insurance Operations Manager.
• Operational Efficiency Skills – Enhances ability to manage claims processes effectively.
• Legal and Compliance Knowledge – Builds understanding of insurance laws and regulatory requirements.
• Negotiation Expertise – Improves ability to resolve claims disputes successfully.
• Customer Service Excellence – Strengthens ability to deliver high-quality client experiences.
• Advanced Claims Handling Capability – Develops expertise in managing complex claims.
• Global Relevance – Applicable across insurance and financial services industries worldwide.

The CCP™/CCM™ certification empowers professionals to approach claims management with technical expertise, customer focus, and strategic insight. By mastering policy interpretation, claims processing, compliance, negotiation, and customer relationship management, certified individuals are well-positioned to deliver fair and efficient claims outcomes while enhancing organizational performance and customer trust.