Certified Employee Relations Professional (CERP)

The Certified Employee Relations Professional (CERP) program is a comprehensive training designed to equip individuals with the knowledge and skills needed to excel in the dynamic field of employee relations. In today’s diverse and rapidly changing workplace, fostering positive employee relations is crucial for organizational success, employee satisfaction, and overall productivity. This certification empowers participants to understand employee relations strategies, navigate challenges, and contribute to a positive work environment. Whether you’re new to employee relations or seeking to enhance your expertise, the CERP program offers an in-depth exploration of core concepts, strategies, and best practices.

Certification Program Objectives:

Upon successful completion of the Certified Employee Relations Professional (CERP) program, participants will achieve the following objectives:

  • Foundations of Employee Relations: Grasp the foundational principles of employee relations, including understanding employment laws, organizational policies, and employee rights.
  • Conflict Resolution and Mediation: Acquire skills in effectively managing workplace conflicts, utilizing mediation techniques to achieve mutually beneficial outcomes.
  • Employee Engagement and Communication: Understand the significance of employee engagement, effective communication, and building positive relationships within the organization.
  • Performance Management and Feedback: Learn techniques for providing constructive feedback, setting performance goals, and addressing performance-related issues.

Certification Requirements:

  • Bachelor’s Degree


  • 2 – 5 years of relevant work experience

Certifying Examination:

  • To be certified as CERP, student should take up a 1.5 hours online exam conducted by AIBM.
  • The qualifying exam would consist of 50 multiple choice questions, testing core certification modules.
  • Professionals with relevant experience and other qualifying criteria may be exempted from the examination.

Certification Modules:

  • Module 1: Introduction to Employee Relations
  • Module 2: Employment Laws and Regulations
  • Module 3: Conflict Resolution and Mediation
  • Module 4: Employee Grievance Handling
  • Module 5: Workplace Investigations
  • Module 6: Union Relations and Collective Bargaining

* The modules of the certification are constantly updated and are subject to change.

Who Should Do This Certification:

The Certified Employee Relations Professional (CERP) certification is designed for a diverse range of professionals seeking to excel in employee relations:

  • Employee Relations Specialists: Those responsible for managing and resolving employee-related issues within organizations.
  • Human Resources Professionals: Individuals looking to enhance their expertise in employee relations as part of their broader HR responsibilities.
  • Managers and Supervisors: Those leading teams, aiming to improve employee engagement, communication, and conflict resolution.
  • Mediation and Conflict Resolution Practitioners: Professionals focused on using mediation techniques to address workplace disputes.
  • Entrepreneurs and Business Owners: Individuals managing their own businesses, aiming to promote positive employee relations.
  • Organizational Leaders: Managers and executives interested in fostering a positive and collaborative work environment.

Embark on the journey of achieving the CERP certification to refine your employee relations skills, contribute to a harmonious work environment, and play a significant role in fostering positive relationships within your organization and industry.