Certified Flight Attendant Professional (CFAP)

The Certified Flight Attendant Professional (CFAP) certification program is tailored to individuals aspiring to excel in the field of aviation as flight attendants. Flight attendants play a pivotal role in ensuring the safety, comfort, and well-being of airline passengers. The CFAP program provides comprehensive training covering various aspects of this profession, including safety protocols, passenger service, in-flight emergencies, and aviation regulations. Upon successful completion of the CFAP program, individuals will be well-prepared to embark on a rewarding career as flight attendants.

Certification Program Objectives:

Upon completing the Certified Flight Attendant Professional (CFAP) program, participants will be able to:

  • Ensure Passenger Safety: Demonstrate a thorough understanding of aviation safety regulations and protocols to ensure the well-being of passengers during flights.
  • Deliver Exceptional Customer Service: Master the art of providing top-notch customer service, including attending to passengers’ needs, serving meals and beverages, and handling inquiries with professionalism.
  • Handle In-Flight Emergencies: Acquire the knowledge and skills needed to respond effectively to various in-flight emergencies, including medical situations, turbulence, and evacuations.
  • Understand Aviation Regulations: Comprehend aviation regulations and guidelines governing the duties and responsibilities of flight attendants.
  • Work Efficiently as a Team: Collaborate seamlessly with fellow crew members to ensure efficient flight operations and passenger satisfaction.

Certification Eligibility Criteria:

To apply for certification from The American Institute of Business and Management (AIBM) and its allied institutions, candidates must meet at least one of the following criteria:

  • A Bachelor’s degree from a recognized institution

And/or

  • 2 to 5 years of relevant work experience in the related professional field.

Note: Applicants who do not hold a Bachelor’s degree but possess exceptional professional experience and hold significant positions within their organizations in a relevant field may also be considered for certification on a case-by-case basis, subject to the approval of the AIBM evaluation committee.

Certifying Examination:

  • To be certified as CFAP, student should take up a 1.5 hours online exam conducted by AIBM.
  • The qualifying exam would consist of 50 multiple choice questions, testing core certification modules.
  • Professionals with relevant experience and other qualifying criteria may be exempted from the examination.

Certification Modules:

  1. Aviation Safety and Emergency Procedures
  2. Passenger Service and Onboard Hospitality
  3. In-Flight Emergency Response
  4. Aviation Regulations and Compliance
  5. Conflict Resolution and De-escalation Techniques
  6. Cultural Competence and Diversity Awareness in Air Travel

* The modules of the certification are constantly updated and are subject to change.

Who Should Do This Certification:

The Certified Flight Attendant Professional (CFAP) certification is designed for individuals aspiring to become flight attendants or those currently in entry-level flight attendant roles. This includes:

  • Aspiring Flight Attendants: Individuals looking to start a fulfilling career as flight attendants.
  • Entry-Level Flight Attendants: Those who have recently entered the field of aviation as flight attendants and wish to enhance their skills and knowledge.
  • Aviation Enthusiasts: Individuals with a passion for aviation and a desire to work in a customer-facing role in the airline industry.
  • Career Changers: Professionals from other industries who aspire to transition into the aviation field and embark on a new and exciting career path.
  • Hospitality Professionals: Individuals with a background in hospitality and customer service seeking opportunities in the aviation sector.

Earning the CFAP certification not only prepares individuals for the challenges and responsibilities of a flight attendant role but also signifies their commitment to maintaining the highest standards of safety, service, and professionalism in the aviation industry.