Certified Front Desk Representative (CFDR)

Front desk agents play a critical role in providing a positive guest experience. They greet visitors, check them in, and arrange for payment. They answer guests’ queries and ensure that they have access to the services they require while on the premises. The Front Desk Representative credential honors people who excel at the several responsibilities they must do.

Certification Program Objectives:

• Identifying the front desk staff’s equipment and systems
• Recognizing the significance of key control
• Pre-arrival, check-in, and departure stages and tasks must be identified.
• Showing how the front desk uses effective sales and upselling strategies.

Certification Requirements:

• Bachelor’s Degree
• 5 years of work experience as a Front Desk Representative

Certifying Examination:

• To be certified as CFDR, student should take up a 1.5 hours exam at the designated examination centers.
• The qualifying exam would consist of 50 multiple choice questions, testing core certification modules.
• Professionals with relevant experience and other qualifying criteria may be exempted from the examination.

Certification Modules:

Module 1: Effective Business Communication
Module 2: Professional Receptionist Essentials
Module 3: Stress Control Techniques
Module 4: Successful Customer Service Strategies