The Certified Healthcare Operations Manager (CHOM) certification is a globally recognized credential designed for healthcare professionals responsible for managing the daily functions, workflows, and support services of medical facilities and health systems. As healthcare organizations strive to balance quality care, regulatory compliance, and cost efficiency, the role of an operations manager has become vital in ensuring smooth, patient-centered, and strategically aligned services. The CHOM program is crafted to provide professionals with the tools, frameworks, and leadership skills required to oversee clinical and non-clinical operations with precision and adaptability.

Healthcare operations encompass a broad range of responsibilities—from staffing and budgeting to logistics, patient flow, IT coordination, and compliance. The CHOM certification bridges operational best practices with healthcare-specific challenges, offering a curriculum that integrates lean management, data analytics, performance improvement, and service excellence. Participants will be equipped to lead multi-departmental teams, streamline resource utilization, and optimize patient experiences across a variety of healthcare settings such as hospitals, clinics, specialty centers, and integrated care networks.

Certification Program Objectives:

Upon completing the Certified Healthcare Operations Manager (CHOM) program, participants will be able to:

• Manage Day-to-Day Healthcare Facility Operations: Coordinate resources, staff, and services to ensure uninterrupted care delivery.
• Streamline Patient Flow and Service Delivery: Implement tools to reduce wait times, enhance scheduling efficiency, and improve throughput.
• Ensure Regulatory and Compliance Readiness: Monitor adherence to healthcare laws, accreditation standards, and internal protocols.
• Apply Data for Decision-Making: Use operational dashboards and performance metrics to evaluate outcomes and guide improvements.
• Improve Supply Chain and Inventory Systems: Oversee procurement, storage, and usage of medical and support supplies efficiently.
• Lead Cross-Functional Healthcare Teams: Build and lead interdisciplinary teams focused on collaboration, service quality, and continuous improvement.

Certification Eligibility Criteria:

To apply for certification from The American Institute of Business and Management (AIBM) and its allied institutions, candidates must meet at least one of the following criteria:

• A Bachelor’s degree from a recognized institution

And/or

• 2 to 5 years of relevant work experience in the related professional field.

Note: Applicants who do not hold a Bachelor’s degree but possess exceptional professional experience and hold significant positions within their organizations in a relevant field may also be considered for certification on a case-by-case basis, subject to the approval of the AIBM evaluation committee.

Certifying Examination:

• To be certified as CHOM, student should take up a 1.5 hours online exam conducted by AIIHM.
• The qualifying exam would consist of 50 multiple choice questions, testing core certification modules.
• Professionals with relevant experience and other qualifying criteria may be exempted from the examination.

Certification Modules:

• Module 1: Fundamentals of Healthcare Operations Management
• Module 2: Patient Flow, Scheduling, and Capacity Management
• Module 3: Regulatory Compliance and Quality Assurance
• Module 4: Data Analytics and Operational Performance Metrics
• Module 5: Healthcare Supply Chain and Facility Logistics
• Module 6: Team Leadership, Communication, and Change Management

* The Certification Title and its modules are regularly reviewed, updated and may change in alignment with evolving industry needs and regulatory standards.

Who Should Do This Certification:

The CHOM certification is ideal for professionals who manage or aspire to manage core healthcare operations in various care settings. It is especially suited for:

• Hospital Operations Coordinators and Managers: Professionals managing day-to-day logistics, services, or departments within hospitals will benefit from structured tools to enhance operational efficiency and compliance.
• Clinic and Ambulatory Care Managers: Those overseeing outpatient centers or group practices can apply CHOM principles to improve scheduling, patient satisfaction, and resource management.
• Quality and Process Improvement Officers: Individuals focused on operational excellence, lean projects, or workflow redesign will gain insights to deliver measurable results.
• Health System Administrators and Facility Supervisors: Mid- to senior-level managers responsible for operations across departments or campuses can benefit from system-based thinking and integrated strategies.
• Support Services Managers (Housekeeping, Maintenance, Nutrition, etc.): Non-clinical leaders will find the program useful for aligning support services with clinical goals and improving cross-departmental collaboration.
• Healthcare Consultants and Analysts: Advisors seeking to provide operations-focused guidance to health organizations will find the CHOM framework valuable for client engagements.
• Aspiring Healthcare Leaders and Administrators: Early-career professionals looking to build expertise and credibility in operations will gain foundational and advanced knowledge to succeed in leadership roles.

Whether you’re optimizing the daily workflows of a hospital ward or managing multi-site healthcare facilities, the CHOM certification is your pathway to operational leadership, strategic alignment, and measurable impact in the healthcare sector.