Certified Hospitality Department Training Professional (CHDTP)

The Certified Hospitality Department Training Professional (CHDTP) program is a comprehensive certification designed to equip individuals with advanced knowledge and skills in the field of hospitality department training. In the hospitality industry, delivering exceptional service is paramount, and effective training of department staff is critical to achieving this goal. The CHDTP program provides a thorough curriculum covering various aspects of departmental training within the hospitality sector, ensuring that graduates are well-prepared to excel in roles that demand precision and proficiency in training and developing a skilled hospitality workforce.

Certification Program Objectives:

Upon completing the Certified Hospitality Department Training Professional (CHDTP) program, participants will be able to:

  • Master Training Fundamentals: Develop a deep understanding of training principles, methodologies, and best practices tailored to the hospitality industry.
  • Design and Implement Training Programs: Proficiently design and implement training programs for various hospitality departments, including front desk, housekeeping, food and beverage, and more.
  • Effective Communication and Feedback: Learn effective communication techniques and provide constructive feedback to enhance staff performance.
  • Training Evaluation and Assessment: Develop skills in evaluating the effectiveness of training programs and assessing staff competencies.
  • Compliance and Safety Training: Understand the importance of compliance and safety training within the hospitality context and ensure staff adherence to regulations.
  • Departmental Training Improvement: Continuously improve departmental training processes and strategies to meet evolving industry standards.

Certification Eligibility Criteria:

To apply for certification from The American Institute of Business and Management (AIBM) and its allied institutions, candidates must meet at least one of the following criteria:

  • A Bachelor’s degree from a recognized institution

And/or

  • 2 to 5 years of relevant work experience in the related professional field.

Note: Applicants who do not hold a Bachelor’s degree but possess exceptional professional experience and hold significant positions within their organizations in a relevant field may also be considered for certification on a case-by-case basis, subject to the approval of the AIBM evaluation committee.

Certifying Examination:

  • To be certified as CHDTP, student should take up a 1.5 hours online exam conducted by AIBM.
  • The qualifying exam would consist of 50 multiple choice questions, testing core certification modules.
  • Professionals with relevant experience and other qualifying criteria may be exempted from the examination.

Certification Modules:

  1. Training Fundamentals in Hospitality
  2. Departmental Training Program Design and Implementation
  3. Effective Communication and Feedback in Hospitality Training
  4. Training Evaluation and Competency Assessment
  5. Advanced Training Techniques and Methodologies in Hospitality
  6. Technology Integration in Hospitality Training Programs

* The modules of the certification are constantly updated and are subject to change.

Who Should Do This Certification:

The Certified Hospitality Department Training Professional (CHDTP) certification is highly beneficial for professionals across various roles and industries within the hospitality sector, including:

  • Hospitality Department Trainers: Those responsible for training and developing departmental staff within hotels, resorts, restaurants, and other hospitality establishments.
  • Hospitality Department Managers: Professionals managing various hospitality departments seeking to enhance their training and development skills.
  • Human Resources Specialists: HR professionals focusing on talent development and training in the hospitality industry.
  • Quality Assurance and Compliance Officers: Individuals responsible for ensuring compliance and safety standards are met through effective training.

Earning the CHDTP certification signifies your expertise in all aspects of departmental training within the hospitality sector, from training program design and implementation to effective communication and safety training. Whether you are already working in the industry or aspire to do so, this certification equips you with the knowledge and skills needed to excel in roles that demand advanced proficiency in hospitality department training.