Certified Hotel Administrator (CHA)

The Certified Hotel Administrator (CHA) program is a prestigious certification meticulously designed to equip individuals with advanced knowledge and expertise in hotel management and administration. Hotel administrators play a pivotal role in the hospitality industry, overseeing various aspects of hotel operations and ensuring a seamless guest experience. The CHA program offers a comprehensive curriculum that covers hotel management principles, leadership skills, revenue management, and customer service, ensuring that graduates are well-prepared to excel in roles that demand precision and proficiency in managing hotels.

Certification Program Objectives:

Upon completing the Certified Hotel Administrator (CHA) program, participants will be able to:

  • Master Hotel Management Fundamentals: Develop a deep understanding of the foundational principles of hotel management, including front office operations, housekeeping, and food and beverage services.
  • Leadership Excellence: Acquire leadership skills to effectively manage hotel staff, foster a positive work environment, and drive operational success.
  • Revenue Management: Proficiently manage hotel revenue, pricing strategies, and occupancy rates to maximize profitability.
  • Guest Satisfaction: Ensure exceptional guest experiences through top-notch customer service and efficient hotel operations.
  • Professional Ethics: Demonstrate ethical conduct and integrity in all aspects of hotel administration.

Certification Requirements:

  • Bachelor’s Degree


  • 2 – 5 years of relevant work experience

Certifying Examination:

  • To be certified as CHA, student should take up a 1.5 hours online exam conducted by AIBM.
  • The qualifying exam would consist of 50 multiple choice questions, testing core certification modules.
  • Professionals with relevant experience and other qualifying criteria may be exempted from the examination.

Certification Modules:

  1. Hotel Management Fundamentals
  2. Leadership in Hotel Administration
  3. Revenue Management Strategies
  4. Customer Service Excellence in Hospitality
  5. Operations and Facilities Management in Hotels
  6. Marketing and Brand Management in Hospitality

* The modules of the certification are constantly updated and are subject to change.

Who Should Do This Certification:

The Certified Hotel Administrator (CHA) certification is highly beneficial for professionals across various roles and industries, including:

  • Hotel Managers: Those already in the field, seeking to enhance their knowledge and skills for career advancement.
  • Hospitality Professionals: Individuals interested in specializing in hotel management and administration.
  • Aspiring Hotel Administrators: Students and individuals looking to enter the field of hotel administration and acquire foundational knowledge.
  • Revenue Managers: Professionals responsible for optimizing hotel revenue and occupancy rates.
  • Hotel Owners: Entrepreneurs and business owners interested in successfully managing their hotel properties.

Embark on the journey of achieving the CHA certification to refine your hotel management and administration skills, provide exceptional guest experiences, and contribute to the success and reputation of the hospitality industry by offering outstanding hotel services.