The Certified Human & Organizational Performance Professional/Manager (CHOPP)™/(CHOPM)™ certification program is a globally relevant and professionally structured qualification designed for individuals seeking to improve organizational performance by understanding how people, systems, and leadership interact in complex work environments. In today’s high-risk, high-reliability, and performance-driven organizations, sustainable success depends on moving beyond blame-based approaches and focusing on how work is actually performed, how systems influence behavior, and how leaders can enable safe and effective performance.

Human and Organizational Performance (HOP) is a modern, systems-based approach that recognizes human error as a symptom of deeper system issues rather than individual failure. It emphasizes learning, resilience, and continuous improvement by understanding human factors, organizational culture, and operational realities. This program equips participants with practical HOP principles, analytical tools, and leadership practices to improve safety, reliability, quality, and operational performance. Emphasis is placed on learning from normal work, improving systems, strengthening leadership behaviors, and creating environments where people can perform at their best.

Graduates of the CHOPP™/CHOPM™ program will be capable of applying HOP principles to analyze performance issues, improve organizational systems, and lead performance improvement initiatives across a wide range of industries.

Certification Program Objectives:

Upon completing the Certified Human & Organizational Performance Professional/Manager (CHOPP)™/(CHOPM)™ program, participants will be able to:

• Understand Human and Organizational Performance Fundamentals – Develop a strong foundation in HOP principles, concepts, and systems thinking.
• Apply Human Factors and Ergonomics – Identify how human capabilities, limitations, and work design impact performance and safety.
• Analyze Organizational Culture and Climate – Understand how culture, leadership behaviors, and organizational norms influence performance outcomes.
• Apply Performance Analysis and Improvement Techniques – Use structured methods to analyze events, identify system weaknesses, and improve performance.
• Strengthen Leadership and Management Practices – Apply leadership approaches that support learning, trust, accountability, and continuous improvement.
• Measure and Evaluate Performance Effectively – Use meaningful metrics and evaluation methods to assess HOP initiatives and performance outcomes.

Certification Requirements:

To apply for certification from The American Institute of Business and Management (AIBM) and its allied institutions, candidates must meet the following criteria:

• A Bachelor’s degree from a recognized institution

And/or

• 0–4.9 years of relevant experience for Professional level (CHOPP)™, or 5+ years of relevant experience for Manager level (CHOPM)™

Note: Applicants who do not hold a Bachelor’s degree but possess exceptional professional experience and hold significant positions within their organizations in a relevant field may also be considered for certification on a case-by-case basis, subject to the approval of the AIBM evaluation committee.

Certifying Examination:

• To be certified as CHOPP™/CHOPM™, student should take up a 1.5 hours online exam conducted by AIBM.
• The qualifying exam would consist of 50 multiple choice questions, testing core certification modules.
• Professionals with relevant experience and other qualifying criteria may be exempted from the examination.

Certification Modules:

• Module 1: Introduction to Human and Organizational Performance (HOP)
• Module 2: Human Factors and Ergonomics
• Module 3: Organizational Culture and Climate
• Module 4: Performance Analysis and Improvement Techniques
• Module 5: Leadership and Management Practices in HOP
• Module 6: Measurement and Evaluation in HOP

*  The Certification Title and its modules are regularly reviewed, updated and may change in alignment with evolving industry needs and regulatory standards.

Who Should Do This Certification:

The Certified Human & Organizational Performance Professional/Manager (CHOPP)™/(CHOPM)™ certification is ideal for professionals and leaders who want to improve safety, reliability, quality, and performance by focusing on systems, learning, and human-centered approaches. It is particularly valuable for:

• Safety, Health, and Environment (HSE) Professionals responsible for improving safety culture and incident prevention.
• Operations and Reliability Professionals managing complex systems and high-risk operations.
• Quality and Continuous Improvement Professionals focused on reducing errors and improving performance outcomes.
• Leaders and Managers seeking to move beyond blame-based performance management approaches.
• Human Factors and Ergonomics Professionals applying human-centered design principles.
• Incident Investigators and Risk Professionals involved in learning from events and near-misses.
• Consultants and Advisors supporting organizational performance and safety transformations.
• Graduates and Career Switchers aspiring to enter safety, performance improvement, or organizational development roles.

Key Benefits of CHOPP / CHOPM Certification:

• Professional Recognition – Establishes credibility as a qualified human and organizational performance professional.
• Career Advancement – Supports progression into roles such as HOP Lead, Safety Manager, Performance Improvement Manager, or Reliability Leader.
• Systems-Based Performance Improvement – Builds capability to identify and address system-level contributors to performance issues.
• Stronger Safety and Reliability Outcomes – Enhances ability to improve safety, reduce incidents, and strengthen operational resilience.
• Improved Leadership Effectiveness – Strengthens leadership behaviors that promote trust, learning, and accountability.
• Meaningful Measurement and Learning – Improves use of metrics that support learning rather than punishment.
• Cross-Industry Applicability – Relevant across energy, aviation, healthcare, manufacturing, construction, transportation, and other high-reliability industries globally.

The CHOPP™/CHOPM™ certification empowers professionals to improve organizational performance through understanding people, systems, and leadership. By mastering HOP principles, human factors, culture analysis, performance improvement techniques, and evaluation methods, certified individuals are well-positioned to create safer, more resilient, and higher-performing organizations.