Certified Operations Manager (COM)

The Certified Operations Manager (COM) program is designed to provide participants with the tools, knowledge, and skills to manage complex business operations effectively. Through this program, participants will learn how to optimize operations, streamline processes, and achieve organizational goals. The course is suitable for professionals seeking to advance their careers in the field of operations management and gain recognition as an expert in their field.

The COM program is led by experienced instructors who bring real-world experience and expertise to the classroom. Participants will engage in a dynamic learning environment that includes case studies, simulations, and group discussions. Upon completion of the program, participants will have a deep understanding of operations management principles, the ability to develop and implement effective strategies, and the skills to lead and manage teams. The COM program is a valuable investment for professionals seeking to advance their careers in operations management and gain a competitive edge in today’s global business environment.

Certification Program Objectives:

Upon completing the Certified Operations Manager (COM) program, participants will be able to:

  • Grasp operations management fundamentals: Understand the core principles that underpin effective operations management and drive organizational success.
  • Navigate global supply chain and logistics: Employ techniques for managing global supply chains and optimizing logistics.
  • Oversee international product and service management: Understand the complexities of managing international products and services.
  • Manage location, capacity, and risk: Utilize strategies for location decisions, capacity planning, and risk management.
  • Leverage technology, innovation, and sustainability: Incorporate technology, innovation, and sustainable practices into operations.
  • Measure performance and employ operations analytics: Evaluate operational performance and utilize analytics for continuous improvement.

Certification Requirements:

  • Bachelor’s Degree


  • 2 – 5 years of relevant work experience

Certifying Examination:

  • To be certified as COM, student should take up a 1.5 hours online exam conducted by AIBM.
  • The qualifying exam would consist of 50 multiple choice questions, testing core certification modules.
  • Professionals with relevant experience and other qualifying criteria may be exempted from the examination.

Certification Modules:

Module 1: Introduction and Globalization of Operations
Module 2: Global Supply Chain and Logistics
Module 3: International Product and Service Management
Module 4: Location, Capacity, and Risk Management
Module 5: Technology, Innovation, and Sustainability
Module 6: Performance Measurement and Operations Analytics

* The modules of the certification are constantly updated and are subject to change.

Who Should Do This Certification:

The Certified Operations Manager (COM) certification is tailored for professionals aspiring to excel in operational management roles across diverse industries. This certification is especially relevant for individuals in the following positions:

  • Operations Managers and Directors: Experienced professionals overseeing day-to-day operations, process improvement initiatives, and strategic planning within organizations can leverage the COM certification to enhance their leadership skills, operational efficiency, and organizational performance.
  • Production Supervisors and Plant Managers: Supervisors and managers responsible for managing production facilities, manufacturing processes, and plant operations can benefit from the COM program by gaining insights into lean manufacturing principles, quality management, and production optimization, driving productivity and cost savings.
  • Supply Chain and Logistics Managers: Professionals managing supply chain operations, logistics networks, and transportation systems can deepen their expertise in logistics management, inventory control, and distribution with insights gained from the COM certification, ensuring efficient flow of goods and minimizing logistics costs.
  • Service Delivery Managers: Managers overseeing service delivery operations, customer support teams, and service level agreements (SLAs) can enhance their skills in service quality management, customer relationship management, and service innovation with the COM certification, improving customer satisfaction and loyalty.
  • Project Managers and Program Directors: Project managers leading complex projects, cross-functional teams, and strategic initiatives can leverage the COM certification to enhance their project management skills, stakeholder communication, and risk management capabilities, ensuring successful project delivery and business outcomes.
  • Quality Assurance Managers and Process Improvement Specialists: Professionals focused on quality management, process improvement, and continuous optimization can deepen their knowledge in quality assurance methodologies, Six Sigma principles, and performance metrics with the COM certification, driving operational excellence and customer satisfaction.
  • Facilities Managers and Maintenance Supervisors: Managers responsible for facility maintenance, asset management, and workplace safety can benefit from the COM program by gaining insights into facility management best practices, preventive maintenance strategies, and occupational health and safety regulations, ensuring a safe and efficient work environment.
  • Retail Operations Managers: Retail managers overseeing store operations, inventory management, and customer experience initiatives can enhance their retail management skills, merchandising strategies, and store performance with insights gained from the COM certification, driving sales growth and customer loyalty.
  • Hospitality and Event Operations Managers: Professionals managing hospitality establishments, event venues, and catering services can deepen their expertise in hospitality management, event planning, and guest experience management with the COM certification, ensuring exceptional service delivery and guest satisfaction.

The COM certification caters to professionals across various industries and functional areas within operations management, equipping them with the knowledge, skills, and credentials necessary to drive operational excellence, foster innovation, and achieve organizational success in today’s competitive business landscape.