Certified Retail Banking Professional (CRBP)

The Certified Retail Banking Professional (CRBP) program is a prestigious certification designed to provide individuals with comprehensive knowledge and expertise in the specialized field of retail banking. Retail banking encompasses a wide range of banking services offered to individual customers, and this certification is tailored to equip professionals with the skills needed to excel in this dynamic sector. The CRBP program offers a comprehensive curriculum that covers retail banking operations, customer relationship management, compliance, and ethical standards, ensuring that graduates are well-prepared to succeed in roles that require precision and proficiency in retail banking.

Certification Program Objectives:

Upon completing the Certified Retail Banking Professional (CRBP) program, participants will be able to:

  • Master Retail Banking Operations: Develop a deep understanding of the various retail banking products and services, including savings and checking accounts, loans, mortgages, and payment systems.
  • Enhance Customer Relationship Management: Learn strategies for building and maintaining strong customer relationships, ensuring customer satisfaction, and fostering loyalty.
  • Compliance and Regulatory Knowledge: Understand and adhere to regulatory requirements in the retail banking sector, including anti-money laundering (AML) and know your customer (KYC) regulations.
  • Ethical Banking Practices: Demonstrate ethical conduct and professional integrity in all aspects of retail banking, promoting transparency and trust.
  • Retail Banking Trends: Stay updated with the latest trends and innovations in retail banking, including digital banking, fintech, and customer-centric approaches.

Certification Requirements:

  • Bachelor’s Degree


  • 2 – 5 years of relevant work experience

Certifying Examination:

  • To be certified as CRBP, student should take up a 1.5 hours online exam conducted by AIBM.
  • The qualifying exam would consist of 50 multiple choice questions, testing core certification modules.
  • Professionals with relevant experience and other qualifying criteria may be exempted from the examination.

Certification Modules:

  1. Foundations of Retail Banking
  2. Retail Banking Products and Services
  3. Customer Relationship Management in Retail Banking
  4. Compliance and Regulatory Framework
  5. Digital Transformation in Retail Banking
  6. Risk Management in Retail Banking

* The modules of the certification are constantly updated and are subject to change.

Who Should Do This Certification:

The Certified Retail Banking Professional (CRBP) certification is highly beneficial for professionals across various roles and industries, including:

  • Retail Bankers: Those working directly in retail banking roles, such as customer service representatives, tellers, and loan officers, looking to advance their careers.
  • Branch Managers: Professionals overseeing the day-to-day operations of retail banking branches.
  • Banking Consultants: Individuals providing retail banking advisory services to clients.
  • Compliance Officers: Professionals responsible for ensuring that retail banking practices align with regulatory requirements.
  • Fintech and Banking Technology Professionals: Those in the technology sector working on solutions for retail banking.
  • Entrepreneurs: Business owners looking to optimize their banking operations and customer relationships.
  • Students and Graduates: Individuals seeking to enter the retail banking sector and acquire foundational knowledge.
  • Anyone Interested in Retail Banking: Individuals aiming to enhance their skills and career prospects in the retail banking industry.

Earning the CRBP certification signifies your expertise in retail banking operations, customer relationship management, compliance, and ethical banking practices. Whether you are currently working in retail banking or aspire to do so, this certification equips you with the knowledge and skills needed to excel in roles that require advanced proficiency in retail banking.