The Certified Retail Store Management Professional (CRSMP) professional certification program focuses on providing knowledge and skills necessary for efficient and effective retail store management. The program is designed to enhance the understanding of retail operations, store layout, and design, as well as stock and store audit management. Additionally, it covers the importance of human resources, finance, and cash management in retail operations.

Certification Program Objectives:

• Understand the fundamentals of retail operations, store layout, design, and pre-store opening
• Manage store operations efficiently, including stock management and store audit management
• Effectively manage human resources, finance, and cash in retail operations
• Develop a comprehensive understanding of retail arithmetic and store controls to maximize profits and minimize losses.

Certifying Examination:

• To be certified as CRSMP, student should take up a 1.5 hours exam at the designated examination centers.
• The qualifying exam would consist of 50 multiple choice questions, testing core certification modules.
• Professionals with relevant experience and other qualifying criteria may be exempted from the examination.

Modules:

1. Introduction to Retail Operations and Overview
2. Store Layout, Design, and Pre-Store Opening
3. Store Operations, Stock and Store Audit Management
4. Human Resources, Finance, and Cash Management in Retail Operations