Certified Rooms Division Professional (CRDP)

The Certified Rooms Division Professional (CRDP) program is a prestigious certification meticulously designed to equip individuals with advanced knowledge and expertise in the specialized domain of rooms division management within the hospitality industry. The rooms division encompasses critical aspects of hotel operations, including front office management, housekeeping, reservations, and guest services. The CRDP program offers a comprehensive curriculum that covers rooms division management principles, guest experience enhancement, staff supervision, and ethical standards, ensuring that graduates are well-prepared to excel in roles that demand precision and proficiency in managing this crucial area of the hotel business.

Certification Program Objectives:

Upon completing the Certified Rooms Division Professional (CRDP) program, participants will be able to:

  • Master Rooms Division Management Fundamentals: Develop a deep understanding of the foundational principles of rooms division management, including front office operations, housekeeping, reservations, and guest services.
  • Enhance Guest Experiences: Acquire skills in enhancing the overall guest experience through efficient operations, personalized services, and problem-solving.
  • Effective Staff Supervision: Gain expertise in recruiting, training, and managing staff in the rooms division, ensuring a cohesive and efficient team.
  • Ethical Standards and Compliance: Demonstrate ethical conduct and professional integrity in all aspects of rooms division management, adhering to industry standards and legal regulations.

Certification Requirements:

  • Bachelor’s Degree


  • 2 – 5 years of relevant work experience

Certifying Examination:

  • To be certified as CRDP, student should take up a 1.5 hours online exam conducted by AIBM.
  • The qualifying exam would consist of 50 multiple choice questions, testing core certification modules.
  • Professionals with relevant experience and other qualifying criteria may be exempted from the examination.

Certification Modules:

  1. Rooms Division Management Fundamentals
  2. Guest Experience Enhancement in the Hospitality Industry
  3. Staff Supervision in Rooms Division
  4. Ethical Standards and Compliance in Hospitality Management
  5. Revenue Management Strategies for Rooms Division
  6. Technology Integration in Rooms Division Operations

* The modules of the certification are constantly updated and are subject to change.

Who Should Do This Certification:

The Certified Rooms Division Professional (CRDP) certification is highly beneficial for professionals across various roles and industries, including:

  • Hotel Managers and Executives: Those already in the field who want to advance their careers by gaining comprehensive knowledge of rooms division management.
  • Hospitality Supervisors and Team Leads: Professionals responsible for supervising and leading teams in the rooms division, including front office, housekeeping, reservations, and guest services.
  • Front Office Managers: Individuals currently working in front office management roles who seek a broader understanding of rooms division operations.
  • Housekeeping Managers: Managers overseeing housekeeping operations who wish to expand their expertise into rooms division management.
  • Hospitality Professionals with Aspirations: Those who aspire to work in leadership roles within the hotel industry, such as Rooms Division Manager or Director of Operations.
  • Career Changers: Individuals from other industries who are transitioning into the hospitality sector and want to build a strong foundation in rooms division management.
  • Entrepreneurs: Individuals planning to start their own boutique hotels, lodges, or bed-and-breakfast establishments who need to understand the nuances of rooms division.

Earning the CRDP certification signifies your expertise in all aspects of rooms division management, from guest experience enhancement and staff supervision to ethical standards and compliance. Whether you are already working in the industry or aspire to do so, this certification equips you with the knowledge and skills needed to excel in roles that demand advanced proficiency in rooms division management within the hospitality sector.