This Root Cause Analysis (RCA) course will instruct participants on root cause analysis, a technique for identifying and evaluating the causes of problems in order to determine what can be done to solve or prevent them. This course, which consists of lectures, exercises, and role-playing, is designed to provide participants with a comprehensive comprehension of how to examine a system and identify its root causes of problems.

Do not simply bandage a problem; resolve it permanently. The fundamental explanation for a problem is known as its root cause. This course will teach you how to identify a problem, fix it, and prevent it from occurring again. This will result in time, money, and resource savings for your business.

Certification Program Objectives: 

• By providing a framework for a more comprehensive evaluation of problem circumstances, you can enhance your problem-solving effectiveness.
• Distinguish between analytical and creative thinking, as well as the optimal circumstances for each.
• Encourage the ability to offer problem-solving assistance in situations where the method or technology is unfamiliar.
• Increase the quantity of problem-solving analysis tools available.

Certifying Examination:

• To be certified as CRCAP, student should take up a 1.5 hours exam at the designated examination centers.
• The qualifying exam would consist of 50 multiple choice questions, testing core certification modules.
• Professionals with relevant experience and other qualifying criteria may be exempted from the examination.

Materials Provided:

• Presentation slides
• Study references

Certification:

Upon successful completion of the CRCAP training, participants will receive a “Certified Root Cause Analysis Professional” certificate.

Who Should Attend:

• This training is suitable for quality, safety, risk, and reliability managers, process engineers, technicians, operations supervisors and personnel, process owners, occurrence investigators, analysts, maintenance directors, reliability professionals, and anyone else interested in enhancing their ability to resolve recurring issues.
• Core manufacturing markets include machinery and computer equipment, chemical and associated products, fabricated metals, electronics, transportation, and measurement/controlling.
• This course could benefit the consulting/business services, financial services, wholesale/retail, transportation, utilities, and government service markets.

Course Outline:

Module 1:

• RCA PROBLEMS IN THE REAL WORLD
• Why most issue-solving models don’t get to the base of the problem, and what you can do about it
• The importance of separating and integrating analytical and creative thinking
• There is a distinction between content and process thinking.
• STEP 1: DEFINITION OF THE PROBLEM
• How can you make sure you’re working on the proper problem?
• Prioritization tools and filters
• Formulating a clear and comprehensive problem statement (includes practice)
• STEP 2: UNDERSTANDING THE PROCESS
• Every problem is a result of a process failure
• How a SIPOC diagram can identify interrelationships and create boundaries
• Drilling down into the right area of the process with flowcharts (includes practice)
• STEP 3: DETERMINING THE POSSIBLE CAUSES
• Five methods for determining possible causes
• There are three ways to choose or eliminate causes.
• On steroids, logic trees as a cause and effect diagram (includes practice)

Module 2:

• STEP 4: DATA COLLECTION
• Population vs. sampling; sampling options
• Check discrete data collecting sheets, graphs, and tables
• Opinions or less exact facts collected through surveys, interviews, and field observation
• STEP 5: DATA ANALYSIS
• Tools for analyzing discrete data (run charts, histograms, pareto diagram, modified scatter diagram, pivot tables)
• Tools for data of a softer kind (affinity diagram, relationship digraph)
• Tools for integrating data analysis
• CASE STUDY CONSULTATION PRACTICE
• Participants act out a problem and consult with the instructor about it.
• Key learning topics are reviewed.
• HUMAN ERROR AND INCIDENTS/EVENTS
• What is the difference between incident and accident analysis?
• Human error: causes and solutions
• CASE STUDY APPLICATION
• Work on a project that is relevant to the participants’ organization.
• SKILLS IN FACILITATION
• Process facilitation vs. expert content
• Roles of facilitators and intervention options

Module 3:

• CASE STUDY PRACTICE – Work on a problem that requires integration.
• THE CONTINUATION OF THE PROBLEM PROCESS FOR RESOLVING PROBLEMS
• Finding and evaluating solutions
• The significance of challenges related to organizational transformation management
• Models for analyzing resistance and preparing for change
• Follow-up, standardization, and implementation
• RCA PROJECT MANAGEMENT AND ORGANIZATIONAL ISSUES
• RCA-affecting cognitive biases
• Organizational culture’s impact
• Supporting structures/roles for RCA
• MS EXCEL AND STATISTICAL HYPOTHESIS TESTING
• What can the t, F, and ANOVA tests do?
• How to do them in MS Excel?
• Using the chi-square test for count data?
• DRILLING DOWN INTO THE DATA
• Perceiving change as a three-dimensional space
• How should the key components of that variation be sliced?
• Which data comparison tools should you use?