The Certified Scrum Operations Specialist (CSOS) certification program is a highly esteemed credential tailored to equip professionals with the specialized knowledge and practical skills required to excel in implementing and managing Scrum methodologies within operational environments. As organizations increasingly shift toward agile frameworks to improve speed, collaboration, and adaptability, the need for professionals who can bridge the gap between Scrum principles and day-to-day operations has grown significantly. The CSOS certification is designed to empower participants to lead agile transformation initiatives, streamline workflows, and foster a culture of continuous improvement within their teams and organizations.

The program provides in-depth coverage of the Scrum framework, including its core roles, events, artifacts, and values, while also emphasizing operational best practices that drive efficiency and measurable outcomes. Participants will learn how to align Scrum practices with organizational goals, manage agile teams effectively, and ensure successful Scrum adoption at both team and enterprise levels. Whether you are new to agile or seeking to refine your operational agility, the CSOS program offers the tools and techniques necessary to manage dynamic work environments, boost team productivity, and deliver value consistently.

Certification Program Objectives:

Upon completing the Certified Scrum Operations Specialist (CSOS) program, participants will be able to:

• Understand the Scrum Framework: Grasp the foundational structure, history, and philosophy of Scrum as an agile methodology.
• Master Scrum Roles and Responsibilities: Clearly define and execute the responsibilities of the Scrum Master, Product Owner, and Development Team to ensure seamless collaboration.
• Plan and Facilitate Scrum Events: Conduct effective Scrum ceremonies such as Sprint Planning, Daily Standups, Sprint Reviews, and Retrospectives to maintain team alignment and progress.
• Manage Scrum Artifacts: Utilize and maintain key artifacts like the Product Backlog, Sprint Backlog, and Increments to support transparency and progress tracking.
• Apply Scrum Values and Principles: Embed core values such as commitment, courage, focus, openness, and respect to build resilient, collaborative teams.
• Implement Best Practices for Scrum Operations: Apply proven techniques for adapting Scrum to various operational contexts, ensuring consistent delivery and agile maturity.

Certification Eligibility Criteria:

To apply for certification from The American Institute of Business and Management (AIBM) and its allied institutions, candidates must meet at least one of the following criteria:

• A Bachelor’s degree from a recognized institution

And/or

• 2 to 5 years of relevant work experience in the related professional field.

Note: Applicants who do not hold a Bachelor’s degree but possess exceptional professional experience and hold significant positions within their organizations in a relevant field may also be considered for certification on a case-by-case basis, subject to the approval of the AIBM evaluation committee.

Certifying Examination:

• To be certified as CSOS, student should take up a 1.5 hours online exam conducted by AIBM.
• The qualifying exam would consist of 50 multiple choice questions, testing core certification modules.
• Professionals with relevant experience and other qualifying criteria may be exempted from the examination.

Certification Modules:

• Module 1: Introduction to Scrum Framework
• Module 2: Scrum Roles and Responsibilities
• Module 3: Scrum Events: Sprint Planning, Daily Standup, Sprint Review, Sprint Retrospective
• Module 4: Scrum Artifacts: Product Backlog, Sprint Backlog, Increment
• Module 5: Scrum Values and Principles
• Module 6: Scrum Implementation and Best Practices

* The modules of the certification are constantly updated and are subject to change.

Who Should Do This Certification:

The CSOS certification is ideal for a wide spectrum of professionals who are engaged in or transitioning to agile environments and want to ensure operational excellence using Scrum. It is especially beneficial for:

• Scrum Masters: Current or aspiring Scrum Masters will gain deeper insights into operational implementation of Scrum beyond theory, enhancing their leadership in facilitating agile processes and resolving team impediments.
• Operations Managers: Professionals responsible for ensuring the smooth execution of processes will benefit by applying Scrum practices to improve efficiency, flexibility, and responsiveness in operations.
• Product Owners and Business Analysts: Those managing product vision and translating requirements into actionable work will benefit from structured artifact management and refined stakeholder collaboration strategies.
• Project Managers and Team Leads: Individuals leading project teams or deliverables will learn how to integrate Scrum ceremonies and values into their management style to foster transparency, engagement, and predictable outcomes.
• Agile Coaches and Consultants: Advisors guiding organizations through agile adoption will benefit from certification-backed credibility and refined techniques to lead successful Scrum transformations.
• Developers and QA Professionals: Team members involved in software or product development can use this certification to understand their roles in Scrum and contribute effectively to iterative product delivery.
• HR, Marketing, and Non-IT Teams: As Scrum increasingly expands into business functions beyond IT, professionals in departments like HR, finance, or marketing can use the CSOS certification to apply agile principles in their day-to-day work.

Whether you’re leading agile teams, managing deliverables, or looking to implement Scrum at scale, the Certified Scrum Operations Specialist credential positions you to drive high-performance, improve stakeholder satisfaction, and thrive in dynamic work environments that value agility, collaboration, and innovation.