Certified Customer Service Professional/Manager (CCSP)â„¢/(CCSM)â„¢

The Certified Customer Service Professional/Manager (CCSP)â„¢/(CCSM)â„¢ certification program is a globally relevant and professionally structured qualification designed for individuals seeking to build or advance careers in customer service, frontline operations, and service leadership. In today’s highly competitive and customer-driven marketplace, customer service is a critical […]

The Expanding Role of a Certified Community & Communications Manager (CCCM) in Today’s Online Communities

The function of a Certified Community and Communications Manager (CCCM) has grown in importance in the ever-changing landscape of digital communication. As online communities expand and thrive, these credentialed professionals play an important role in nurturing, maintaining, and engaging community members. This blog delves into […]